Zambezi Crafts respects your privacy. We are committed to providing quality goods and services to you and this policy outlines our ongoing obligations to you regarding how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Zambezi Crafts also complies with the Spam Act 2003, which deals with restrictions on sending emails.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses and phone numbers.
This personal information is obtained in several ways including by telephone, by email, via our website when you place an order, via social media and from third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect your personal information for the primary purpose of providing our goods and services to you and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure
- where required or authorised by law
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the personal information is or will be stored in customer files which will be kept by us for a minimum of 7 years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. Zambezi Crafts will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date because it enables us to provide you with quality goods and services. We will take reasonable steps to ensure that we have accurate information. If you find that the information we have is inaccurate, please advise us as soon as practicable so we can update our records.
We reserve the right to change this policy from time to time, as required.